Privacy Policy
Last updated: 11 October 2026
Alex Auto Detailing respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, request a quote, contact us, or use our car detailing services.
We aim to handle personal information transparently and in accordance with applicable Australian privacy laws.
1- Who We Are
Alex Auto Detailing provides car detailing and vehicle care services in selected areas of Melbourne, Victoria, Australia.
In this policy, “Alex Auto Detailing”, “we”, “us” and “our” refer to the business operating this website.
For privacy-related enquiries, please contact us using the contact details provided on our Contact page. Our business contact details should be kept current so you can reach us about your personal information.
2- Personal Information We Collect
The information we collect depends on how you interact with our website and services.
Information you provide directly
When you submit a quote request, contact form or other enquiry, we may collect:
Your name.
Your phone number and email address.
Your suburb or service location.
Your vehicle’s make, model and type.
The detailing service you are interested in.
Information about your vehicle’s condition or your particular concerns.
Photographs you voluntarily upload to help us assess your vehicle and prepare a quote.
Any additional information you choose to include in your message.
Please avoid including unnecessary personal or sensitive information in form submissions or photographs.
Communication and service information
If you contact us by phone, email, WhatsApp or another communication channel, we may retain the information you provide and relevant details of our communications.
If you proceed with a booking or purchase, we may also collect information reasonably necessary to arrange the service, communicate with you, maintain business records and manage the transaction.
Website and technical information
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and services in use. This may include:
IP address and general device or browser information.
Pages visited and interactions with website features.
Approximate location information inferred from technical data.
Referral information, timestamps and diagnostic information.
Cookie identifiers and similar technical data, where enabled.
The information actually collected depends on the website’s hosting, security, analytics and other technical tools.
3- How We Collect Personal Information
We may collect personal information:
Directly from you through quote forms, contact forms and other website submissions.
When you contact us by phone, email, WhatsApp or another communication channel.
When you arrange or receive our services.
Through website cookies, server logs, security tools and analytics technologies, where enabled.
From third-party services you choose to use to interact with us, where relevant and permitted.
Where practical and appropriate, we collect personal information directly from the person it concerns.
You can choose not to provide certain information. However, if the information is necessary to assess a quote, confirm your service location or arrange your requested service, we may be unable to assist you without it.
4- Why We Use Personal Information
We may use personal information for legitimate business purposes, including to:
Respond to enquiries and quote requests.
Assess your vehicle’s detailing requirements.
Determine whether your location falls within our service area.
Provide pricing estimates and service recommendations.
Arrange bookings and communicate about scheduled services.
Deliver and manage the services you request.
Respond to questions, feedback, complaints or follow-up requests.
Maintain appropriate business, accounting and transaction records.
Operate, maintain, troubleshoot and improve our website.
Protect our website, systems, business and customers against fraud, misuse or security threats.
Meet applicable legal, regulatory and recordkeeping obligations.
We will not use personal information for an unrelated purpose unless permitted or required by applicable law, or where the necessary consent has been obtained.
5- Vehicle Photographs and Uploaded Files
Our quote process may allow you to upload photographs of your vehicle so we can better understand its condition and the work required.
We may use these photographs to assess visible stains, contamination, paint condition, damage or other detailing requirements; prepare an estimate; communicate with you about the requested work; and support the delivery of our services.
Please upload only photographs you are entitled to share. Where possible, avoid including identifiable people, documents, registration details or other personal information that is not necessary for the assessment.
Photographs may be stored with your enquiry or in the systems used to process form submissions. Access should be limited to people who need the information for relevant business purposes.
We will not use identifiable customer photographs in advertising, promotional material or public posts without an appropriate basis to do so, such as your consent where required.
6- Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, security, performance and, where enabled, analytics or advertising.
Cookies are small files stored on your device by a website. Some may be necessary for the website to function, while others may help us understand website usage or improve the visitor experience.
Third-party tools embedded in the website may also use their own cookies or similar technologies, subject to their configurations and policies.
You can manage or disable cookies through your browser settings. Blocking certain cookies may affect the operation of some website features.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
7- Google Reviews, Maps and Other Third-Party Services
Our website may display Google Reviews content or link to Google Maps and other third-party services.
If you interact with an embedded widget or follow an external link, the relevant provider may collect information about your device, browser, IP address or interaction in accordance with its own privacy practices. Information handling may occur outside Australia.
We do not control the privacy practices of independent third-party services. Please review their privacy policies for details about their data collection and use.
Our website may also use third-party hosting, website maintenance, form processing, security, communication or analytics services, depending on the tools enabled. These providers may process information on our behalf where necessary to provide their services.
8- When We Share Personal Information
We do not sell personal information as a routine part of operating our business.
We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:
Website hosting and technical service providers.
Providers that process website forms or securely store submissions.
Communication providers used to respond to enquiries.
Service providers assisting with website security, maintenance or analytics, where enabled.
Professional advisers, insurers or other parties where necessary for legitimate business or legal purposes.
Government agencies, regulators, courts or law enforcement where required or authorised by law.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
We may also disclose information with your consent or where otherwise permitted by applicable law.
9- Overseas Disclosure and Processing
Some third-party technology providers may store or process information in countries outside Australia. The countries involved depend on the services we use and their configurations.
We will take reasonable steps to identify relevant overseas processing arrangements and address any applicable legal obligations before making definitive claims about where information is stored or disclosed.
If you would like more information about the overseas handling of your personal information, you can contact us using the details on our Contact page.
10- How We Store and Protect Information
We take reasonable steps, appropriate to the nature of the information and the risks involved, to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on how our systems are configured, information may be held in website databases, form submission records, business email accounts, service-provider systems or other business records.
Protective measures may include access controls, password protection, security updates, restricted permissions, secure service-provider arrangements and appropriate backups.
No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
If a data breach occurs, we will respond in accordance with applicable legal obligations.
11- How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including handling enquiries, providing services, maintaining appropriate business records and meeting legal obligations.
Retention periods may vary depending on the type of information, the nature of the enquiry or transaction, applicable recordkeeping requirements and whether a dispute or other legitimate matter remains unresolved.
When information is no longer required, we will take reasonable steps to delete it or de-identify it, where appropriate and lawful.
12- Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.
We may need to verify your identity before responding to a request. We will handle access and correction requests in accordance with applicable legal requirements.
In some circumstances, access may be restricted where the law permits or requires it. If we cannot provide access or make a requested correction, we will explain the reason where required.
To make a request, please use the contact details provided on our Contact page and include enough information for us to identify the relevant records.
13- Marketing Communications
We may occasionally communicate with you about an enquiry or service you have requested.
We will only send marketing communications where we have an appropriate legal basis and comply with applicable consent and unsubscribe requirements.
If you receive marketing communications from us, you can request to stop receiving them using the unsubscribe option provided, where available, or by contacting us directly.
Even if you opt out of marketing, we may still need to send non-promotional communications relating to an existing enquiry, booking, transaction or legal obligation.
14- Third-Party Websites and External Links
Our website may contain links to third-party websites, including Google Maps, review platforms and communication services.
When you leave our website, the other website’s terms and privacy policy will apply to your use of that service. We are not responsible for the privacy, security or content practices of websites we do not control.
We encourage you to review the relevant third-party privacy information before providing personal information through an external service.
15- Children's Privacy
Our website and services are intended for people seeking vehicle detailing services. We do not knowingly request personal information from children where it is unnecessary for our business purposes.
If you believe a child has provided personal information to us unnecessarily, please contact us so we can assess the situation and take appropriate action where required.
16- Your Choices
You may choose whether to provide information when contacting us, subject to the information reasonably needed to respond to your request or provide a service.
You can also manage cookies through your browser, opt out of marketing communications where applicable, and request access to or correction of personal information we hold about you.
If you ask us to delete information, we will consider the request in light of applicable legal requirements and any legitimate need to retain relevant records.
17- Privacy Complaints
If you believe we have handled your personal information improperly, we encourage you to contact us first so we can investigate and respond.
Please describe your concern and provide any relevant details. We will acknowledge your complaint within a reasonable period, investigate it fairly and communicate the outcome to you.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), where the matter falls within its jurisdiction.
OAIC website: https://www.oaic.gov.au/
The OAIC can provide information about privacy rights and complaint processes under Australian privacy law.
18- Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.
The latest version will be published on this page with an updated revision date. We encourage you to review the policy periodically.
Where required by law, we will take additional steps to notify affected individuals of material changes.
19- Contact Us
If you have questions about this Privacy Policy, want to request access to or correction of your information, or wish to raise a privacy concern, please contact Alex Auto Detailing through our Contact page.
Business: Alex Auto Detailing
Service area: Selected areas of Melbourne, Victoria, Australia
Email: [Insert Alex Auto Detailing’s confirmed business email]
Phone: [Insert Alex Auto Detailing’s confirmed business phone number]
Please replace the contact placeholders with the business’s verified details before publishing.
